Return Policy

Returns on stock (non-custom) items are accepted within 7 days of delivery for items in their original condition. Please refer to our Return Procedure below.

 

Damaged or Defective Items

We ask our customers to not return damaged or defective items, as our return policy does not apply. If your item arrives damaged or defective, please contact customer service at aftersalesservice@jewelryshopdisplay.com within 5 days for assistance.

 

Return Procedure

Standard Package Shipments (UPS/FedEx delivery):

For your convenience, we offer 2 easy ways to complete a return. You can either ship the item(s) back yourself or generate a shipping label from your order number. If you’d like to use our shipping label, the cost of the return shipping will be deducted from your refund.

  • Return Instructions(I’ll handle shipping myself)
  • Print Shipping Label(Deduct cost from my refund)

Freight/Pallet Shipments (including display cases):

Please contact us so a Sales Return Order number can be generated for your return. Clearly write/label all sides of the shipment with the assigned Sales Return Order number. Freight Returns will NOT be accepted without a valid Sales Return Order number clearly marked on the outside of the package/crate.

 

Packing Items to Return

All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded and the customer must file a claim with the carrier. Packages being returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.

 

Refunds & Credits

Please allow 1-60 days to process your return and refund. We can only provide credit for the item price. A restocking fee equivalent to 30% of the goods’ value will be levied, this fee will be directly deducted from the refund amount. Shipping costs are not refundable.

 

Non-returnable Items

We cannot accept returns for the following:

  • Custom displays and customized products, including orders with custom text, imprinting or graphics.
  • Digital signage content creation services.